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Front Desk Agent

Company: Residence Inn Jackson
Location: Jackson
Posted on: October 12, 2019

Job Description:

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned EDUCATION AND EXPERIENCE:
    • Minimum of 1 year in Front Desk Operations
    • In-depth knowledge of hotel Front Desk operations
    • Minimum of High School education, post-high school education preferred KNOWLEDGE, SKILLS AND ABILITIES:
      • Basic computer skills
      • Ability to communicate effectively verbally and in writing
      • Ability to exceed expectations of guests and team members
      • Excellent time management skills JOB COMPETENCIES:
        • Commitment to Task : Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
        • Communication Skills : Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
        • Flexibility : Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
        • Initiative : Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
        • Managing Execution : Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
        • Teamwork : Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

Keywords: Residence Inn Jackson, Jackson , Front Desk Agent, Sales , Jackson, Tennessee

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