Guest Services Agent

Company: Houser Creek Hospitality, LLC
Location: Union City
Posted on: September 28, 2024

Job Description:

Our property is growing rapidly and we are looking for a guest service agent who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals or day positions, apply today!

Responsibilities:

--- Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
--- Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
--- Perform additional bookkeeping, administrative, and accounting procedures as required
--- Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
--- Ensure all guests feel they are having an exceptional experience at the property


Qualifications:

--- Computer proficiency is required; experience with accounting or reservation software is preferred
--- Some college is preferred but a high school diploma or equivalent is required
--- Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
--- Requires a flexible schedule that allows for overnight shift hours
--- Outstanding communication skills and excellent customer service skills are required
--- Available to work between the hours of 10 pm and 7 am daily

About Company:
Houser Creek Hospitality, LLC owns and operates multiple hotels- all adjacent to Discovery Park of America. Ownership is local and has been involved in the Union City and Martin communities for decades. Employees have benefits such as insurance, vacation time, Discovery Park of America family memberships, IRA (investment match), hotel discounts when traveling, and more. The company strives to promote from within and offers brand and other appropriate job training.

Keywords: Houser Creek Hospitality, LLC, Jackson , Guest Services Agent, Sales , Union City, Tennessee