THP DISPATCHER - 02012024-54584
Company: State of Tennessee
Location: Jackson
Posted on: April 23, 2024
Job Description:
Job Information Opening Date/Time02/01/2024 12:00AM Central
TimeClosing Date/Time04/29/2024 11:59PM Central TimeSalary Range
(Monthly)$3,150.00 - $4,733.00Salary Range (Annually)$37,800.00 -
$56,796.00Job TypeFull-TimeCity, State LocationJackson,
TNDepartmentSafety and Homeland SecurityState of Tennessee Job
Information LOCATION OF (75) POSITION(S) TO BE FILLED: DEPARTMENT
OF SAFETY & HOMELAND SECURITY, COMMUNICATIONS DIVISION, MADISON
COUNTY
For more information, visit the link below: This classification of
THP Dispatcher currently includes a shift differential which
increases the monthly salary to $3,685.00 monthly.Qualifications
Education and Experience: Education equivalent to graduation from a
standard high school.
OR
Substitution of Experience for Education: Qualifying experience in
communications equipment operations may be substituted for the
required education on a year-for-year basis.Other Requirements
Necessary Special Qualifications: Applicants for this class
must:
- Be at least eighteen (18) years of age;
- Be a citizen of the United States;
- Have a good moral character, as determined by
investigation;
- Complete a criminal history disclosure form in a manner
approved by the appointing authority;
- Agree to release all records involving their criminal history
to the appointing authority;
- Supply a fingerprint sample in a manner prescribed by the TBI
for a fingerprint based criminal history records check;
- Not have been convicted or pleaded guilty to or entered a plea
of nolo contendere to any felony charge or to any violation of
federal or state laws or city ordinances relating to force,
violence, theft, dishonesty, gambling, liquor, or controlled
substances, Tennessee Code Annotated 7-86-205;
- Not have been discharged under any other than honorable
conditions from any branch of the United States armed forces;
- Pass a physical examination administered by a licensed
physician that is consistent with the Americans with Disabilities
Act and that relates to the essential functions of the
position;
- Upon appointment, successfully complete a prescribed course of
instruction approved by the Tennessee Public Safety
Committee.Applicants for positions in the Department of Safety and
Homeland Security must pass a psychological evaluation administered
by a licensed mental health professional that is consistent with
the Americans with Disabilities Act and that relates to the
essential functions of the position. Examination Method: Education
and Experience, 100%, for Preferred Service positions.Summary
Summary: Under general supervision, is responsible for
communications equipment operations work of average difficulty in
operating teletype and two-way radio equipment in receiving and
transmitting law enforcement, disaster and/or weather information;
and performs related work as required.
Distinguishing Features: *This is the entry class in the THP
Dispatcher sub-series. An employee in this class performs shift
work, on a rotating basis, in receiving law enforcement, disaster
and/or weather information, by telephone, teletype and two-way
radio, and transmitting messages based on this information to the
most appropriate agencies or individuals. Work involves making
decisions on the most appropriate agencies or individuals to
receive the information and preparing and maintaining
communications logs and statistical reports. This class differs
from that of THP Dispatcher 2* in that an incumbent of the latter
performs at the intermediate level. This class flexes to and
differs from that of THP Dispatcher 3* in that an incumbent of the
latter performs at the working level.
*An applicant appointed to this class will be reclassified to the
THP Dispatcher 3* after successful completion of a two-year
training period; inadequate or marginal performance during the
training period will result in automatic demotion or termination.
Responsibilities Getting Information:
- Answers multiple telephone calls, monitoring, transmitting and
receiving information on multiple channel two-way radio, and
entering data into computer system.
- Provides liaison functions by receiving and properly handling,
directing or prioritizing calls for emergency and non-emergency
needs to and from THP units, other public safety agencies, and the
public as well as critical incident intelligence.
- Receives law enforcement information by telephone, teletype,
and multiple channel two-way radio, and transmits messages based on
this information to the appropriate law enforcement agencies or
personnel; receives and transmits information on motor vehicle
crashes, fatalities, and hazardous weather conditions and handles
communications requests for information regarding driver's license,
motor vehicle or boat title and registration, wanted or missing
persons, and wrecker and ambulance services.
- Gathers information and refer calls for service to the
appropriate agencies when necessary.
- Conducts inquiries for guns, drugs, and illegal smuggling,
human trafficking.
- Assists troopers and law enforcement personnel with locating
families for next of kin notifications.
- Conducts inquiries for immigration/naturalization status.
Monitor Processes, Materials or Surroundings:
- Monitors multiple channel, two-way radio for officer safety and
provide emergency response to officers in distress.
- Monitors the location and status of field law enforcement
personnel by multiple channel two-way radio on a regular basis and
dispatch additional law enforcement personnel to assist with
handling certain situations.
- Operates and monitors statewide emergency teletype and radio
communications systems and receive notification of emergency or
disaster situations, including hazardous materials spills,
tornadoes, flash flooding and the search and rescue of specific
individuals or groups; evaluates the nature of the emergency and
notifies by telephone, teletype and/or multiple channel two-way
radio, agencies or pertinent individuals with the expertise and/or
authority to handle the situation.
- Monitors detection of an alarm when road personnel receive
possible confirmation of stolen vehicles/articles or wanted persons
and/or the terrorist watch list.
- Monitors CAD for unit emergency alarm; checks trooper status
and sends appropriate backup if the Trooper fails to respond.
- Verifies trooper/road personnel location and status to insure
their safety during traffic stops, crashes, commercial motor
vehicle inspections and motorists assists at the pre-assigned time
intervals. Processing Information:
- Processes limited, vague and sometimes false information to
make positive identification of individuals and/or property.
Decides what information is needed to complete the task.
- Analyzes database information to assist trooper/other law
enforcement agencies in investigations.
- Receives weather information and forecasts by teletype,
multiple channel two way radio, electronically and transmits
information to road personnel and other appropriate emergency
agencies.
- Submits suspicious activity reports to Fusion Center relating
to possible terrorist or homeland security matters. Evaluating
Information to Determine Compliance with Standards:
- Maintains confidentiality of law enforcement sensitive
information and documents in compliance with laws and
policies.
- Interprets, complies and keeps up-to-date with all department
general orders, policy and procedure and guidelines while
performing daily activities.
- Maintains up-to-date information on traffic incident
management, prison escape plan, emergency management, etc. Making
Decisions and Solving Problems:
- Anticipates routes of travel, traffic and weather conditions
and obstacles to advise troopers/officers during pursuits.
- Knows which units to utilize, refers calls for service,
prioritizes calls for service, determines the appropriate support
agencies to send, what notifications have to be made.
- Immediately notifies appropriate authorities of equipment
failure. Updating and Using Relevant Knowledge:
- Keeps up-to-date on general orders, policies, procedures and
standards.
- Attends required training and maintain required certification,
including but not limited to, public safety telecommunicator
course, TIES, NCIC, NIMS Interacting with Computers:
- Conducts hit confirmations with entering agencies on
stolen/wanted or any other NCIC entries, including but not limited
to license plate readers.
- Accesses road maps and provide directions to road personnel and
the public.
- Conducts CAD searches to obtain general information such as
crashes, trooper times, vehicle information.
- Enters/queries gang related information.
- Enters stolen records in NCIC.
- Monitors LoJack stolen vehicle tracking system.
- Updates road assignments in appropriate databases.
- Resets expired/invalid passwords in iMobile.
Documenting/Recording Information:
- Creates, updates, and documents all requests for service and
other data into CAD.
- Prepares and maintains essential logs and pertinent statistical
data and reports on motor vehicle crashes, fatalities, and/or
emergency or disaster situations.
- Ensures that all case files are current, submits status reports
per established time frames and keeps management apprised of case
events as they occur. Communicating with Supervisors, Peers, or
Subordinates:
- Dispatches additional resources for natural and man-made
disasters.
- Demonstrates adaptability and flexibility when working with
co-workers, subordinates, and management to complete a job.
Demonstrates a sense of cooperativeness by remaining open and
positive when receiving direction or constructive feedback.
- Demonstrates clear, effective communication in individual group
settings.
- Completes accurate reports and keep supervisor and others fully
informed on work status, issues and problems that need
resolution.
- Notifies public information office of critical incidents to
ensure public awareness and safety. Establishing and Maintaining
Interpersonal Relationships:
- Assists the other operator on duty and operating as a
team.
- Conducts shift briefing and pass along information to on-coming
operators and road personnel. Performing for or Working Directly
with the Public:
- Provides 24-hour a day support to the road personnel and to the
public.
- Provides access to the appropriate interpreting service for
non-English speaking calls for service pursuant to state and
federal law requirements.
- Talks with non-English speaking parents through the
children.
- Assists distraught, emotional and irate callers.
- Communicating with children and the elderly involved in
critical incidents.
- Provides motorist assistance, general assistance, emergency
assistance, and public information and directions in an efficient,
courteous, knowledgeable manner treating all customers with dignity
and respect.
- Keeps the public informed about road closures and hazardous
road conditions. Performing Administrative Tasks:
- Notifies Consulate regarding foreign nationals that have been
arrested/detained, seriously or fatally injured in crashes.
- Completes required reports, forms and documents within the
established time frames, (including but not limited to travel
claims, time and labor, collection and reporting trooper activity,
entering serious or fatal crash report).
- Stays up-to-date on schedule.
- Updates wrecker call lists/logs.
- Update sdepartment personnel, other agency contact information
in CAD.
- Completes all requested forms and documents prior to
commissioned members court appearance such as but not limited to
certified driving histories and criminal histories.
- Maintains call out lists for road personnel and
dispatcher.
- Relays messages to road personnel form the public.
- Disseminates subpoenas for court to troopers/road
personnel.
- Obtains proofs of compliance for accreditation process.
- Maintains contact information for Chaplains.Competencies
Competency:
- Honesty
- Professionalism
- Loyalty Knowledge:
- Clerical knowledge
- Knowledge of Windows Office
- Geography and map reading
- Knowledge of basic math
- Customer and personal service Skills:
- Active learning
- Critical thinking
- Reading comprehension
- Speaking
- Listening Skills
- Writing
- Service orientation
- Manage own time
- Typing Skills
- Stress Management Stress
- Working Independently Skills Abilities:
- Communication skills both verbal and written
- Deductive reasoning
- Memorization
- Oral comprehension
- Oral expression
- Written Comprehension
- Written expression
- Hearing sensitivity
- Speech recognitionTools & Equipment
- Computer
- Telephone
- Printer/Copier
- MCC7500 Communications Console
- Computer Aided Dispatch
- Communications Training Officer Software
Keywords: State of Tennessee, Jackson , THP DISPATCHER - 02012024-54584, Professions , Jackson, Tennessee
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