Customer Service Analyst - Undergraduate Intern.
Company: Highmark Health
Posted on: January 24, 2023
SUMMARY OF JOB RESPONSIBILITIES
This job has the goal of providing the opportunity to acquire
practical experience through direct exposure to the related
business line(s) and to develop the next generation of diverse
business professionals. To that end, the program will provide
hands-on training and experience in the business line, expose the
various career opportunities in the business line and related
areas, and prepare participants for positions in the business.
Typical responsibilities include, providing services to the
day-to-day operating objectives of the assigned area, participating
in projects and programs appropriate to the needs of the assigned
area, participating in the planning and implementation of projects
and initiatives, conducting research and reporting including
recommendations or proposals for action.
Full or part-time enrollment in an accredited college or university
Pursing a degree in business, liberal arts, or management
Knowledge of Workday, Excel, Word, PowerPoint, Teams
Ability to be organized and work in a fast-paced environment
Good written and verbal communication skills
Detail-oriented and ability to interpret and analyze data
Collaborative problem solving and process improvement
ESSENTIAL JOB FUNCTIONS
Communicate effectively while interacting directly with colleagues,
clientele, and/or other internal or external constituencies in the
planning of assignments and the resolution of day-to-day
Under supervision, provide entry-level professional services as
appropriate to the day-to-day operating objectives of the area.
Receives guidance, training, and mentoring from senior personnel in
planning and carrying out activities and assignments.
Undertake and/or participates in projects and programs designed to
develop professional skills and expertise appropriate to the needs
of the organization.
Participate in the planning and implementation of unit projects and
initiatives within area of expertise and ability.
As specifically requested by management, conduct research and
reporting inclusive of recommendations or alternative proposals for
Undertake related studies or enrichment programs as appropriate to
the specific objectives of the operating unit.
Perform miscellaneous job-related duties as assigned.
The job description has been designed to indicate the general
nature and essential duties and responsibilities of work performed
by employees within this job title. It may not contain a
comprehensive inventory of all duties, responsibilities, and
qualifications required of employees to do this job.
This position adheres to the ethical and legal standards and
behavioral expectations as set forth in the code of business
conduct and company policies
As a component of job responsibilities, employees may have access
to covered information, cardholder data, or other confidential
customer information that must be protected at all times. In
connection with this, all employees must comply with both the
Health Insurance Portability Accountability Act of 1996 (HIPAA) as
described in the Notice of Privacy Practices and Privacy Policies
and Procedures as well as all data security guidelines established
within the Company's Handbook of Privacy Policies and Practices and
Information Security Policy. Furthermore, it is every employee's
responsibility to comply with the company's Code of Business
Conduct. This includes but is not limited to adherence to
applicable federal and state laws, rules, and regulations as well
as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against
qualified individuals based on their status as protected veterans
or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, age, religion,
sex, national origin, sexual orientation/gender identity or any
other category protected by applicable federal, state or local law.
Highmark Health and its affiliates take affirmative action to
employ and advance in employment individuals without regard to
race, color, age, religion, sex, national origin, sexual
orientation/gender identity, protected veteran status or
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled/Sexual Orientation/Gender Identity (
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Keywords: Highmark Health, Jackson , Customer Service Analyst - Undergraduate Intern., Professions , Jackson, Tennessee
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