IT Help Desk and Network Tech Support

Company: Northrop Grumman Careers
Location: Iuka
Posted on: September 2, 2024

Job Description:

Category:* Information Technology
* *Shift:* 1st Shift (United States of America)
* *Travel Required:* Yes, 10% of the Time
* *At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We're looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought-leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.
*IT Technicians, We Want You!*
The qualified applicant will become part of Northrop Grumman's Aeronautics Systems support team in Iuka, MS.
Provides technical support for computers and associated networks.

* Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.

* Connects personal computers and terminals to existing data networks. Instructs and assists users in the use of personal computers and networks.

* Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.

* Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.

* Works with Security to remediate classified or unclassified data spillage incidents.

* Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.

* Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite

* Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.

* Works with system administrators and other staff to resolve support issues, escalating where appropriate.

* Participates in new installations, testing and special projects as needed.

* May spend portions of the day away from the desk when supporting users and moving equipment.

* Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations.

* Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

* Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.

* Maintains and updates records and tracking databases.

* Candidates must have a current DOD *Secret *level security clearance (at a minimum) in order to be considered

* Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

*Active DOD Top Secret, SCI, or SAP/SAR access is preferred

* 1 years of experience with IT related hardware in a classified environment

* Microsoft Certifications (MCP, MCSE or MCSA) a plus

* Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell

* Experience in Active Directory configuring user and computer accounts

* Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)

* Experience supporting VMware VDI (Virtual Desktop Infrastructure)

* Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Keywords: Northrop Grumman Careers, Jackson , IT Help Desk and Network Tech Support, Other , Iuka, Tennessee