Area Coach
Company: Taco Bell
Location: Milan
Posted on: September 15, 2023
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Job Description:
" You are applying for work with a franchisee of Taco Bell, not
Taco Bell Corp. or any of its affiliates. If hired, the franchisee
will be your only employer. Franchisees are independent business
owners who set their own wage and benefit programs that can vary
among franchisees." The Area Coach (AC) provides overall leadership
and direct supervision of approximately 4 - 10 Taco Bell
restaurants to ensure that each Restaurant General Manager (RGM)
meets or exceeds the Annual Operating Plan established for their
individual unit. The position is intended to be almost exclusively
as support for the RGMs. The AC accomplishes these objectives by
actively engaging in the coaching and direction of RGMs and
Assistant General Managers (AGMs) on a day-to-day basis. Focal
points include establishing and reviewing unit-specific performance
targets in guest service, margin improvement and employee
satisfaction, reinforcing company standards in food safety, product
and facility specifications, allocating limited capital budgets to
meet highest priority facility needs, introducing and reinforcing
new company products and initiatives, and selecting, training,
developing and motivating managerial employees. The AC may directly
perform hands-on operational work as necessary to train new
managerial employees, respond to immediate or severe customer
service needs or otherwise role model appropriate skills and
behaviors in the restaurant. Roles: You have two primary roles.
Your principle role is to support the long-term development of your
RGMs. Your second role is to ensure that customers are receiving a
consistent and positive experience in our restaurants. + Priority
#1: Build Management Capability: + People Role model the How We
Work Together Principles. + Find and hire the best RGMs, Assistant
General Managers and Shift Managers. + Personally conduct
orientation to set up new managers for success. + Build a deep
bench of talented restaurant leaders. + Coach your RGMs on the "4
Rights" in their restaurants. + Impart skills every day to grow
performance and to develop. + Takes action without being told, goes
beyond what is simply required and maintains a high activity level.
+ Priority #2: Ensure Consistent Customer Satisfaction: + Customer
Role model Customer Mania, especially when you're in the
restaurant. + Understand how customers are viewing your restaurants
through scheduled visits and detailed analysis (VOC and CORE). +
Coach your RGMs to ensure that each restaurant consistently
delivers CHAMPS. + Work with your RGMs to identify and develop
strategies to address opportunities. + Lead product and program
rollouts with your RGMs to ensure success. + Participate in
Centralized Orientation. + Know how your restaurants compare with
competitors and strive to be the best. + Resolve Customer
complaints quickly while maintaining positive Customer relations. +
Demonstrates a positive and enthusiastic attitude with co-workers,
subordinates and customers. + Priority #3: Coach Process and
Discipline Around the P&L: Sales and Profits + Analyze the
financial performance of your area and understand trends. + Coach
your RGMs, using EARS and the Period Business Review, on ways to
drive sales and maximize profitability. + Provide regular feedback
to the RGM through 1:1s. + Provide ongoing constructive and
complimentary feedback to the RGM, AGM, SMGR and Team Members. Job
Requirements and Essential Functions + Strong preference for
internal promote from RGM/MTM position. + Associates or
Undergraduate degree or equivalent Taco Bell/industry experience. +
6-8 years supervisory experience in either a food service or retail
environment. + Thorough knowledge of Taco Bell performance metrics,
product specifications and management systems. + Technically
proficient in all aspects of food preparation, production and
delivery. Displays detailed knowledge of all key food handling/food
safety procedures. + Demonstrated track record of workplace
achievement in the selection, coaching and development of
managerial employees. + Proven ability to drive customer
satisfaction, financial performance and employee satisfaction. +
Background checks are run on all management employees + Able to
oversee and manage subordinate employees and provide direction. +
Must travel to designated stores and work with management team on a
regular basis + Must have reliable transportation and valid
driver's license
Keywords: Taco Bell, Jackson , Area Coach, Other , Milan, Tennessee
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