Sales Floor Dept Supervisor- Pro Services
Company: Lowe's Home Improvement
Location: Jackson
Posted on: January 12, 2021
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Job Description:
What You Will Do All Lowe's associates deliver quality customer
service while maintaining a store that is clean, safe, and stocked
with the products our customers need. As a Sales Floor Department
Supervisor, this means:--- Providing resources and tools to support
those directly helping customers provide the best service.---
Assisting with down stocking and area recovery as well as providing
input into merchandising decisions.--- Monitoring use of store
power equipment and coaching employees on safe behaviors and
lifting techniques.The Sales Floor Department Supervisor is
primarily responsible for leading and enabling a team of associates
to deliver the best possible customer experience in the store. This
includes coaching and training associates, delegating, following-up
on daily tasks, managing performance, and ensuring adequate
department coverage. Sales Floor Department Supervisors are
responsible for customer-facing activities (e.g., greeting
customers, clarifying needs and identifying solutions, closing
sales), non-customer-facing activities (e.g., down stocking,
inventory management, area recovery) and store safety (e.g.,
conducting safety walks, reporting hazards, understanding safety
and lifting directions).The Sales Floor Department Supervisor works
with his/her leaders to identify approaches and behaviors that best
meet sales and service objectives, then communicates those best
practices to the team in a way that inspires engaging,
customer-focused behavior and goal attainment. Further, the Sales
Floor Department Supervisor must supervise associates in other
departments, as needed, to meet the demands of the store. This
requires broad product knowledge and the ability to engage
associates and customers across departments. It is important that
this associate communicate upward to keep management informed of
concerns, issues, praises, and morale.In addition to the
responsibilities summarized above, individuals in this role may
occasionally open or close the store or serve as manager-on-duty
(MOD).Travel Requirements: This role does not require regular
travel; however, this role may need to travel on occasion to
meetings, trainings, or to support neighboring stores/outlets.What
We're Looking For--- Hourly Full Time: Generally scheduled 39 to 40
hours; more hours may be required based on the needs of the
store.--- Requires morning, afternoon and evening availability any
day of the week.--- Physical ability to perform tasks that may
require prolonged standing, sitting, and other activities necessary
to perform job duties.--- Minimally must be able to lift 25 pounds
without assistance; may lift over 25 pounds with or without
assistance.What You Need To SucceedMinimum Qualifications--- High
School Diploma or equivalent and 3 years of experience in a retail
environment OR 5 years of experience in a retail environment.--- 1
year of experience in customer service.--- 1 year of experience
supporting the unique needs of Pro customers (for Pro Department
Supervisor).--- Experience providing direction or supervision to
teams (with or without direct report responsibility).--- Experience
supporting or participating in the process of training, mentoring
and developing associates.--- Experience working
cross-functionally.--- Strong working knowledge of Microsoft
Office.--- Ability to obtain sales related licensure or
registration as may be required by law.Preferred Qualifications---
3 years of retail customer service experience.--- 3 years of
experience supporting the unique needs of Pro customers (Pro and
Tool Rental Department Supervisor).--- 3 years of experience
supporting the unique needs of rental customers (Tool Rental
Department Supervisor).--- Experience managing a Profit and Loss
statement (Tool Rental Department Supervisor).--- Experience
working in a tool or other product rental sector (Tool Rental
Department Supervisor).--- Experience in a leadership role with
direct report responsibility.--- Experience working in the home
improvement retail sector.--- Experience working in a fast paced,
dynamic retail environment.--- Experience in key carrying role with
manager-on-duty responsibilities.--- Experience using store
computer systems (including but not limited to: Project Tool,
Genesis, Sterling, M2O, Thin Client, etc.).
Keywords: Lowe's Home Improvement, Jackson , Sales Floor Dept Supervisor- Pro Services, Other , Jackson, Tennessee
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