Desktop Support Technician
Location: Martin
Posted on: June 23, 2025
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Job Description:
Desktop Support Technician This role will be to provide overall
hardware/software support to employees and incoming new hires. The
position will assist in providing weekly reports, inventory
management, and other administrative tasks as needed. The
successful candidate must be capable of providing optimum customer
service to a wide variety of users through professional commitment
and dedication. This candidate must also be able to adapt to change
and learn quickly in a highly dynamic environment. Desired Skills &
Experience Responsibilities: · Image and install software on
Windows, and Apple laptops/desktops including IMAC (installations,
moves, additions, and changes) and Remote support · Troubleshoot
post deployment issues on multiple computer platforms: Windows,
Macintosh and mobile devices · Printer break-fix and installation ·
Disposal, redeployment and Asset reclaim · Shipping coordination ·
Data Backup and Data Recovery coordination · Hardware Refresh ·
Warranty and Out-of-warranty repair and replacement · Depot
Services · Walk Up Support · Spare parts management Executive (VIP)
Support: · Provide high-touch, white-glove IT support to executives
and senior leadership. · Ensure rapid response and resolution of
technical issues impacting VIP users. · Maintain and set up
conference rooms, video conferencing equipment, and executive
office IT infrastructure. · Conduct proactive health checks on
executive devices to prevent potential disruptions. · Coordinate
with cross-functional teams to ensure seamless IT support during
executive meetings and travel. · Audio and Video Support including
Health Checks · Inventory and Asset Management – Depot Operations ·
Coordinate with external vendors for dispatch support · Identify
and resolve hardware and software application conflicts · Open and
close service requests, as well as manage the classification,
assignment, tracking, and completion of requests or incidents ·
Responsible for asset tagging and entering all incoming equipment
into our asset management system · Collaborate with
cross-functional teams to properly onboard incoming new hires ·
Ensure that hardware is properly assigned and updated into our
management system · Provide weekly reports on physical inventory
counts as well as record weekly outflows of hardware equipment ·
Work with external Suppliers to schedule repairs for
damaged/malfunctioning hardware · Ensure that resolutions are
consistent with company standards and policies
Requirements/Qualifications: · 4 years IT experience, including
technical training · Knowledge of Windows and Macintosh platforms,
(including portables) and Microsoft Office suite of applications ·
Experience with imaging Windows 10 OS. · Familiar with basic
network concepts (e.g., TCP/IP, Windows Networking, Ethernet) ·
Networked printer experience (queue creation, server maintenance,
etc.) · Experience in using PC-based word processing, presentation,
and e-mail software preferred · Experience with using PC-based
spreadsheet software sufficient to develop formulas, complete
calculations across multiple worksheets, and use functions
preferred · Experience providing direct IT support to executives or
senior leadership is highly desirable. · Familiarity with IT
service management tools such as ServiceNow or Remedy is a plus. ·
Ability and willingness to work extended hours or a modified
schedule to support planned activities or emergency situations ·
Outstanding customer service and interpersonal skills · Excellent
organizational skills and ability to prioritize tasks among many
competing requests · Experience working in or supporting a call
center or help desk environment · MCP and/or A Certifications - a
huge plus · Aptitude for learning · Excellent oral and written
communication skills · Ability to work in teams and in a team
environment · Able to lift up to 50 pounds · Own car for
transportation (mileage will be reimbursed by policy) · Valid
driver’s license
Keywords: , Jackson , Desktop Support Technician, IT / Software / Systems , Martin, Tennessee
