HVACR Technical Support Engineer

Location: Horn Lake
Posted on: June 23, 2025

Job Description:

HVACR Technical Support Engineer Job Summary: Talent Software Services is in search of a HVACR Technical Support Engineer for a contract position in Horn Lake, MS. The opportunity will be six months with a strong chance for a long-term extension. Position Summary: The Technical Support will provide remote technical support on VRF products to the Customers in a consistent manner across all product offerings with the clear goal to achieve a special technical support. The role is accountable for positioning our company as a leader in providing reliable Technical Support in a way that makes it easy for our customers to work well with us. The role will also include doing rework on returned units by pulling parts as needed. This position is not eligible for Visa sponsorship. Primary Responsibilities/Accountabilities: VRF & Ductless troubleshooting Provide prompt responses to calls coming into technical support. Provide professional responses to emails as they come in. Keep track of new product documentation to support customers Assist reps, distributors, and contractors with solving technical issues. Log calls and incidents into the salesforce module to track information by customer. Upon request, provide information such as manuals, wiring diagrams, clearances, piping recommendations based on piping rules, or any other information as published by JCH. Assist with RTSM onsite request for site visits. Follow up with customers to ensure the job site is complete after recommendations have been given. Help customers commission job sites and controls. Help explain control-based questions and commissioning of those controls. Pull parts from units in the warehouse as well as do rework as needed. Qualifications: Interpreting wiring diagrams Interpreting refrigerant flow charts Logging customer and jobsite info in salesforce Reading and analyzing service checker data University or Technical degree 3 - 6 years technical support experience Data entry experience EPA Universal Certified Strong written and oral communications Critical thinking and problem solving Proficiency in handling multi-task projects Ability to travel to Dallas, TX as needed for training(s) Preferred: 6 years’ experience as a field technician If this job is a match for your background, we would be honored to receive your application! Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!

Keywords: , Jackson , HVACR Technical Support Engineer, IT / Software / Systems , Horn Lake, Tennessee