Hotel Front Desk Clerk
Company: Houser Creek Hospitality, LLC
Location: Union City
Posted on: May 8, 2024
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Job Description:
We are searching for an enthusiastic, service-focused hotel
front desk agent to join our guest services team. You'll welcome
guests, manage accounts, answer inquiries and field complaints to
ensure we deliver an excellent experience to every guest. You will
bring excellent communication skills and a passion for putting our
guests first. If you love interacting with people in a positive
work environment, apply now!
Responsibilities:
--- Welcome, register, check-in, and check out guests staying at
the hotel, provide keys and room numbers, and record credit card
information
--- Answer incoming calls and questions about guests' needs
in-person and online regarding room bookings, room rates,
amenities, available rooms, rewards programs, and special
requests
--- Mitigate customer complaints as needed
--- Connect with the housekeeping department to ensure guest
accommodations are ready
--- General bookkeeping: ensure all hotel guest account information
is accurate and up-to-date
Qualifications:
--- At least one year of hospitality industry experience as a hotel
front desk agent or similar position preferred
--- Displays impeccable interpersonal, time management,
organizational skills, and customer service skills
--- Well-versed in taking telephone calls and handling stressful
situations
--- High school diploma, GED, or equivalent
--- Exhibits working knowledge of Microsoft Office and reservation
management systems
About Company:
Houser Creek Hospitality, LLC owns and operates multiple hotels-
all adjacent to Discovery Park of America. Ownership is local and
has been involved in the Union City and Martin communities for
decades. Employees have benefits such as insurance, vacation time,
Discovery Park of America family memberships, IRA (investment
match), hotel discounts when traveling, and more. The company
strives to promote from within and offers brand and other
appropriate job training.
Keywords: Houser Creek Hospitality, LLC, Jackson , Hotel Front Desk Clerk, Hospitality & Tourism , Union City, Tennessee
Click
here to apply!
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