Lead Supervisor - Bealls Outlet Jackson, TN
Company: Bealls
Location: Jackson
Posted on: May 27, 2023
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Job Description:
Our History
Nearly a century after opening our doors, Beall's Inc. continues to
serve our communities with the spirit of pride and appreciation
first shown by Robert M. Beall back in 1915. In 1987, with the
start of the Outlet business in retail, his son E.R. Beall decided
to open the first Beall's Outlet in Florida. The concept was a hit
and the Outlet division has been growing ever since. Currently
within the Beall's Inc. portfolio, there are over 450 Outlet stores
and 70 Department Stores that cover 13 states, with sales over a
billion dollars annually. The Outlet division conducts business
under two different names, Beall's Outlet within Florida, Georgia
and Arizona and Burke's Outlet for all other locations.
Who Are We?
We are a convenient and welcoming store where everyone can find the
styles and brands they want all at lower prices. We are continually
offering fresh assortments of fashion apparel, shoes, accessories
and homes goods, making shopping for the family easy, affordable
and rewarding.
We are the shopping solution for the entire family. More Brands!
Big Savings!
Our Mission
We are a customer-centric, family focused organization with a
relentless desire to deliver exceptional value.
We want to thrill our customers with an ever changing offering of
the latest brands and fashions, in a bright and casual shopping
environment, while delivering friendly and consistent customer
service.
Lead Supervisor
The Lead Supervisor's role is to handle all aspects of store
operations, as instructed by the Outlet Store Manager. This
includes, maximize the sales and profit of their retail location
through leadership, sales management, talent management and
execution of non-negotiable standards of operation, cost control,
and asset protection, promote positive and productive teamwork
among all associates.
The focus of the Lead Supervisor is to assist the Store Manager in
building and sustaining a work environment staffed with engaged,
high performing associates who create a thrilling consistent
customer experience.
INTERACTION
Report directly to the Store Manager
Extensive interaction with customers and store teams
Interaction with District/Group Manager and Regional Directors
Interaction with corporate personnel as necessary
SUMMARY OF DUTIES AND RESPONSIBILITIES
Strategic Business Planning/Operations
Evaluate all reports to create store action plans to drive key
performance indicators (KPI's) and advance results around talent,
operations, merchandising, financial and customer aspects of the
business.
In the absence of the Store Manager, perform payroll related
functions by utilizing Company provided tools.
Effectively process POS transactions in an efficient and friendly
manner.
Meet or exceed credit and email goals.
Assist Store Manager in managing all aspects of payroll management
and scheduling.
Set clear goals and expectations for associates and hold them
accountable for their responsibilities and objectives.
Develop daily, weekly and monthly action plans. Ability to
organize, delegate, prioritize, meet deadlines, hold team
accountable and follow up on all activities within the store in
order to meet Company standards.
Knowledgeable in current policy, practices, trends, technology, and
information affecting the stores within the district and the
organization.
Collaborate with Manager and Loss Prevention partner to champion
shrink reduction programs and respond favorably to all shrink and
safety opportunities. Establish a high level of shrink awareness to
ensure all Beall's/Burkes Outlet assets are protected.
Execution of all company specific programs, reports and processes,
policies and procedures.
Communicates effectively by being clear and concise in both oral
and written communication in order to ensure effective
operations.
Talent Management
Working with Store Manager to network, attract and on board a
diverse range of talented personnel.
Assists Store Manager to actively manage succession planning with
consistent attention to identifying, training and developing
candidates.
Directly influence talent development through effective
coaching.
Lead the training of all store personnel by using the materials
provided by the Company.
Merchandise Presentation
Execute all corporate Merchandising and Marketing programs to drive
sales and profits are executed within store.
Assesses store layout and individual inventory levels to
merchandise in the most effective manner. Escalates any inventory
level discrepancies to Store Manager.
Ensures the proper handling of merchandise functions within the
store including markdowns, shipment, sizing and recovery.
Execute all Company stockroom functions to ensure merchandise flow
is maximized.
Customer Focus
Greet and assist all customers.
Deliver a consistent customer experience by gaining trust and
respect with our customer.
Maintain a culture that builds exceptional internal and external
customer experiences.
Maintains high customer readiness standards and delivers a neat,
clean and easy to shop store environment.
Builds customer loyalty through coaching and motivating store team
to solicit our One Card and OCCC Program.
Personally model a positive customer experience, ensuring the
customer always takes priority.
Holds self and team accountable to high performance standards in
order to meet customer and company expectations.
LEAD SUPERVISOR RESPONSIBILITIES
Responsibilities include training staff; planning, assigning and
directing work, rewarding and disciplining employees, partner with
Store manager to resolve any complaints and problems within the
store.
In the Managers absence, assumes responsibility of the store and
team. Leadership is required in all operations of the store, such
as Markdown completion, processing truck to the floor, clean and
recovered store, and customer service standards.
PHYSICAL DEMANDS
Must have adequate vision, speech, hearing, and physical ability to
perform essential job functions, with or without reasonable
accommodations.
Must be able to climb a 6 ft. ladder for maintaining and presenting
merchandise (if applicable).
Must be able to lift, push, pull and carry at least 20 pounds.
Must have full body rotation and mobility (i.e. bending, stooping,
twisting, and reaching).
QUALIFICATIONS
Excellent communication and interpersonal skills.
Knowledge of company standard software, systems and procedures.
Skills in coaching, teaching, training, organizing, planning work
assignments and delegating duties.
Ability to work varying hours and schedules to include nights,
weekends and holidays.
Must possess a valid driver's license and reliable transportation
for travel to bank independently, stores, meetings etc.
Microsoft Office computer skills including Word, Excel and
Outlook.
Keywords: Bealls, Jackson , Lead Supervisor - Bealls Outlet Jackson, TN, Hospitality & Tourism , Jackson, Tennessee
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