Store Manager

Company: Shoe Carnival
Location: Jackson
Posted on: July 31, 2022

Job Description:

Requirements: Ability to believe in our customer centered culture to deliver a superior customer service experience., Description: The Store Manager position assists the General Manager (GM) with the daily operations of the store and carries store keys to perform opening and closing responsibilities.

• Partners with the GM to ensure the overall financial results of the store, to include meeting/exceeding sales and profit goals.
• Holds responsibility for all monthly and quarterly store reporting and has direct access to store-level financial and personnel budgets and reports.
• Partners with the GM with adherence to all HR policies and procedures, including accurate timecards for all store personnel and the timely administration of all levels of Progressive Discipline.
• Participates in the interviewing and onboarding of new hires, including the completion of the I-9 Form and verification.
• Participates in managing the overall store operations according to Shoe Carnival merchandising, operational, and visual standards.
• Demonstrates Total Customer Service Standards and resolves customer issues and complaints timely and professionally.
• Trains and develops associates for growth in a manner that increases sales, ensures customer satisfaction, and maintains training compliance.
• Identifies any safety concerns and follows Loss Prevention guidelines to deter theft.
• Ensures compliance of all cash handling procedures, performs safe and till counts, and reconciles cash settlements.
• Partners with the GM in project decisions and delegation of daily tasks by ensuring associate productivity, coordinating schedules, and providing conflict resolution.
• Empowered to delegate and assign necessary tasks to Associates and Assistant Store Managers (ASM) as needed.Requirements:
  • Bachelor's degree and/or 2+ years of supervisory experience required.
  • Successful completion of Key Carrier Certification exam within 60 days of hire or prior to promotion required.
  • Successful completion of General Manager Certification exam within 18 months of hire/promotion required.
  • Excellent verbal communication and active listening skills.
  • Strong leadership and time management skills.
  • Self-starter and ability to motivate, coach, and use judgement in executing tasks and maximizing use of time and talents of associates.
  • Excellent sales and customer service skills.
  • Ability to execute the concept by understanding and applying report information.
  • Ability to train and mentor associates to ensure company standards and processes are met.
  • Ability to maintain confidentiality and convey a positive professional image.
  • Ability to work flexible schedules including nights, weekends, and holidays.Total Rewards:The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:
    • Competitive Pay
    • Paid Time Off (Vacation & Sick Time)
    • Comprehensive Medical, Dental, & Vision Benefits
    • Flexible Spending Accounts
    • Life, Disability, and Voluntary Benefits
    • Employee Assistance Program
    • 401(k) Retirement Plan
    • Employee Stock Purchase Plan
    • Employee & Family Discounts
    • Relocation Opportunities

Keywords: Shoe Carnival, Jackson , Store Manager, Hospitality & Tourism , Jackson, Tennessee