Customer Service Representative

Company: RRD Financial Services
Location: Jackson
Posted on: April 6, 2021

Job Description:

Customer Service Representative and Tax Preparer Description We are Jackson Hewitt, Working Hard for the Hardest Working. We have a new Career Opportunity for you to deliver exemplary customer service, and become someones hero!
Join the team that is focused on being advocates for our clients, and getting them their maximum tax refund, faster, and with fewer associated fees. We are currently hiring and training associates for our kiosks that are located inside of Walmart. Jackson Hewitt offers training related to income tax preparation and the delivery of excellent customer service. This position has access to and regularly works with information of a sensitive, highly confidential nature; and regularly deals with diverse matters which require a working knowledge of the business. No previous experience is required. Responsibilities

• Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations.
• Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion.
• Consults tax law reference materials to determine procedures for preparation of atypical returns.
• Answers questions and provide future tax planning to clients.
• Reviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
• Researches tax related questions and issues, and responds to clients appropriately and within a timely manner.
• Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution Requirements
  • High School Degree or equivalent required.
  • Must be able to obtain certification by the state with a PTIN (Preparer Tax Identification Number) This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Jackson Hewitt Corporate.

Keywords: RRD Financial Services, Jackson , Customer Service Representative, Hospitality & Tourism , Jackson, Tennessee