RN Telehealth Coordinator
Company: Christ Community Health Services
Location: Jackson
Posted on: January 25, 2023
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Job Description:
At CCHS, our goal is to grant equal access to healthcare no
matter the economic, social or employment status of our patients.
We aim to provide superior patient care! If you have a passion for
helping people, for mission work and would like to combine that
passion with your skills, this may be the position for you.
POSITION SUMMARY
To provide efficient access for patients to an RN for clinical
questions and prescription refills. This position will assist in
CCHS' ability to improve overall compliance to medical care and
obtain shared savings goals by increasing care coordination and
risk assessment.
KEY RESPONSIBILITIES
* Function independently in a highly collaborative environment,
maintaining personal professional responsibility for assessing all
symptom-based encounters.
* Assess patient issues over the phone to determine appropriate
place of care (i.e. clinic appointment, priority care, or ED)
* Respond to patient requests for refills, results, and other
clinical questions
* Determine patient's perception of his/her immediate needs and
concerns, identifying the patient's desired course of action.
* Collect subjective and objective data from the patient, family,
and/or caregiver, and other sources as available and necessary,
utilizing critical thinking and interpreting data as collected.
* Arrange data collected in a sequential manner to address
anticipated or immediate needs of patients using critical nursing
judgement.
* Utilize critical thinking and clinical judgement to select and
apply the appropriate decision support tools to each patient
encounter.
* Apply evidenced-based decision support tools, instruments, and
other resources relevant to the provision of nursing care utilizing
telehealth technology, critical thinking, and clinical
judgement.
* Analyze and synthesize available data, information, and nursing
knowledge relevant to the presenting health situation to identify
patterns and variances in health as well as gaps in care.
* Utilize clinical reasoning when investigating, focusing,
verifying, clarifying, comparing, ruling-out, and processing
patient data and information.
* Document the information and data collected in a telephone
encounter that is understandable and clearly follows the SBAR
format.
* Assist clinic staff by completing patient call backs that are
overdue or outstanding
* Provide support to clinic LPNs and CMAs as it relates to clinical
questions and situations that require a higher level of clinical
judgement or assessment.
* May perform other duties as necessary
Requirements
POSITION REQUIREMENTS
Education: degree in nursing
Experience: 2-to-3 years clinical experience in acute or ambulatory
care setting; preferred ambulatory care coordination experience
Skills/abilities: using an electronic health record to resolve
patient concerns; assisting patients over the phone to accomplish
training and give/receive instructions; compose coherent written
English
Licenses/certifications: RN
Keywords: Christ Community Health Services, Jackson , RN Telehealth Coordinator, Healthcare , Jackson, Tennessee
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