Advanced Medical Support Assistant (OCA-External)
Company: Veterans Health Administration
Location: Jackson
Posted on: April 9, 2021
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Job Description:
To qualify for this position, applicants must meet all
requirements by the closing date of this announcement,
09/30/2021.
Basic Requirements: United States Citizenship: Non-citizens may
only be appointed when it is not possible to recruit qualified
citizens in accordance with VA Policy. Experience and Education (1)
Experience. Six months experience of clerical, office or other work
that indicates the ability to acquire the particular knowledge and
skills needed to perform the duties of the position; or (2)
Education. One year above high school; or (3) Experience/Education
Combination. Equivalent combination of experience and education are
qualifying for entry level for which both education and experience
are acceptable. May qualify based on being covered by the
Grandfathering Provision as described in the VA Qualification
Standard for this occupation (only applicable to current VHA
employees who are in this occupation). Grade Determinations:
GS-06
In addition to the basic requirements above, applicants must meet
the following experience:
Experience. One year of experience equivalent to the next lower
grade level (GS-5). Assignments at this level include, but are not
limited to: scheduling, canceling, re-scheduling patient's
appointments and/or consults; entering no-show information;
monitoring the electronic wait list; preparing for clinic visits;
monitoring both inpatient and outpatient appointments for areas of
responsibility; ensuring encounter forms are completed in order to
obtain appropriate workload credit; verifying and updating
demographics and insurance information; processing all emergency
and non-emergency transfers to other VA facilities or private
hospitals; performing basic eligibility, co-pays and
pre-authorization requirements for specific coverage (i.e.,
TRICARE, sharing agreements, etc.). Demonstrated Knowledge, Skills,
and Abilities. Candidates must demonstrate the KSAs below: Ability
to collaborate [and] communicate [with a wide range of medical
clinicians across multiple disciplines (e.g. medical doctors, nurse
practitioners, physician assistants, psychologists, psychiatrists,
social workers, clinical pharmacists, and nursing staff) to
accomplish team goal setting to ensure medical care to patients is
met.] [Ability to independently] set priorities and organize [ ]
work to meet deadlines, ensuring compliance with established
processes, policies, and regulations. Ability to communicate
tactfully and effectively, [electronically, by phone, in person],
and in writing, [with internal and external customers]. This may
include preparing reports in various formats and presenting data to
various organizational levels, [as well as resolving patient
concerns]. Advanced knowledge of the technical health care process
[(including, but not limited to, scheduling across
interdisciplinary coordinated care delivery and/or care in the
community models and patient health care portals)] as it relates to
access to care. [ ] Advanced knowledge of policies and procedures
associated with interdisciplinary coordinated care delivery and/or
care in the community operational activities that affect patient
flow, and patient support care [administrative functions] to
include, but not limited to appointment cycles, outside patient
referrals, follow-up care, overbooking, provider availability, etc.
Advanced knowledge of medical terminology due to the technical
nature of language utilized by clinicians. References: VA Handbook
5005/117, Part II, Appendix G-45, dated August 1, 2019 Physical
Requirements: Typically, the Advanced Medical Support Assistant
must be able to operate a computer terminal and be able to manage
multiple activities at one time. Work is generally sedentary;
however, there may be some walking, standing, bending, and carrying
of light items. Work Environment: The work may be stressful due to
the accelerated pace for several hours at a time during peak clinic
hours or on days that have a large volume of clinic activity.
Keywords: Veterans Health Administration, Jackson , Advanced Medical Support Assistant (OCA-External), Healthcare , Jackson, Tennessee
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