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Program Manager

Company: Support Solutions of the Mid South
Location: Jackson
Posted on: March 18, 2023

Job Description:

Program Manager

Job Location Jackson - Jackson, TN


To provide supervision and coordination of residential, day and personal assistance supports for persons served. This position will act as liaison between Direct Support Professionals, and administration for the day to day operation of the assigned areas. This includes ensuring that person(s) served needs are met, staffing ratios are correct, staff are properly trained, and documentation is complete and accurate and that all areas of responsibility meet state and licensure requirements.


In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities assistance with performing the essential functions of this position.

Record Supervision

  • Meet with representatives from each home weekly to review shift documentation for completion, accuracy and appropriateness. Develop and adhere to schedule to ensure that the process is efficient.
  • Provide initial and ongoing training to Direct Support Staff on documentation requirements.
  • Provide initial and ongoing training to Direct Support Staff on strategies for planning appropriate community based activities for service recipients.
  • Maintain and effective system for tracking receipt of shift notes.
  • Provide accurate CB Day billing information to the Finance Department monthly. Home Supervision

  • Assist with supervision, evaluations, completion of disciplinary actions, hiring of Direct Support Professionals in the locations assigned, with input and approval of the Assistant Program Director and/or Regional Director.
  • Attend planning meetings as required. Also participate in the development of person(s) served plans of care (ISP or PCSP) and activity calendars. Document progress in monthly reviews. Assure community supports are in accordance with the plan of care.
  • Schedule and hold regular staff meetings and staff training (agenda items to include proper implementation of person(s) served programs, company policies and procedures, orientation of new staff, to include job shadowing). Assure that communication is maintained with all staff. Assure appropriate coverage of all shifts and the completion of all duties.
  • Assure that all aspects of the person(s) served records (hard copy and electronic) are current and conform to all regulations and standards. Including review of Electronic Records daily to assure that daily notes are entered by all staff in the home and meet expectations of funding sources.
  • Assure that all required/recommended medical appointments are completed; assure that staff coverage is arranged to accompany person(s) served to appointments, and assure communication to all staff regarding that appointment. Any follow up appointments should be documented in the electronic record.
  • Assure that all incidents are reported according to policies and procedures in a prompt and timely manner. 8. Assist with internal and external investigation requests, including documentation requests and coordinating staff interviews.
  • Maintain records and security for personal and company funds (ex. food stamps, personal spending, and business checks). Maintain an inventory of person(s) served possessions. Procure additional items as needed and approved.
  • Maintain expenditures within the approved budget for assigned homes and maintain and monitor the use, condition, availability, and storage of all furniture, appliances, and other household resources.
  • Maintain a safe and clean home in accordance with all standards; this includes the vehicle as well.
  • Monitor the acquisition, use, availability, preparation and storage of all food and household supplies, to include labeling food.
  • Approve and post weekly/monthly menus; assure substitutions are recorded.
  • Assure that monthly fire and emergency drills are conducted and properly documented according to policy and procedures.
  • Complete and disseminate weekly/monthly activity calendars which include all appointments, outings, events, in-services, meetings, etc. that are scheduled for the time period. Note revisions as necessary. Program Supervision

  • Ensure that training specific to the needs of the individual is completed for all staff before they work with any person served. Coordinate any behavior or therapy training for new staff. Ensure the prompt implementation of service plans/ prior authorizations, Behavior Support Plans, ISP/plans of care, therapy plans for persons served.
  • Ensure that supervision visits are completed and documented. This includes three (3) unannounced visits in each home and one (1) unannounced visit during community based day services for each individual Monthly Follow up on identified issues. Also follow up on identified issues from Quality Assurance visits. Supervise employees, including completion of evaluations and disciplinary actions. Make recommendations regarding hiring and termination of employees.
  • Program Manager may be required to cover a shift if/when subordinate staff is unavailable.
  • Program Manager is on call and is responsible for maintaining a cell phone 24/7 to ensure accessibility. Program Manager is required to respond to all calls within 30 minutes from Staff /Management regarding staffing call outs, aggression, physical violence, property damage due to behaviors and incidents requiring law enforcement or emergency medical intervention.
  • May give telephonic guidance; however, personal attendance to a crisis may be required at any time. Assist Direct Support Professionals in managing incidents and emergencies. Follow up to ensure that incidents are reported according to policies and procedures in a prompt and timely manner.
  • Review and approve staff schedules to ensure proper coverage and minimize overtime. Check and approve employee timecards.
  • Review activity calendars and shift notes (electronic and hard copy). Ensure content of documentation is complete and appropriate. Ensure monthly summaries are completed. Monitor utilization of electronic records system. Ensure his/her training is completed in a timely manner.
  • Assist with transitions and admissions to all programs that Support Solutions provides.
  • Encourage high productivity, commitment and cooperation by sharing information through candid, clear and timely communication.
  • Contribute to the smooth administration of Support Solutions operations by performing other duties/task as assigned.
  • Encourage customer satisfaction through regular contact with persons served, conservators, families and external stakeholders.
  • Schedule and track all medical and therapy appointments, to include follow-up via persons served electronic records. Assist with maintaining medical and therapy grids and Support Solutions follow-up, as required.
  • Ensure persons served, nursing, and team members are informed of all appointments or assessments for the Person served. All appointments and follow-up should be noted and maintained within the persons served electronic record or via hard copy when necessary. Assist with appointments when appropriate.
  • Provide documentation, as needed, to external entities to ensure supports for persons served.
  • Document meetings outcomes and review each Service Plans or Plan of Care draft for errors for needed revisions. Contact Support Coordination or ISC Entity for corrections. Insure all information is uploaded and maintained within the persons served electronic records.
  • Ensure weekly and monthly documentation is reviewed and filed in a timely manner. Review persons served monthly reviews for content and accuracy, and then provide to persons served Support Coordination or ISC Entity.
  • Save appointment consults as attachments to T-Log in Therap. Receive all consultation forms, upload to Therap and send S-Comms to nursing for review.
  • Communication medical appointment information via S-Comms.
  • Enter annual and amendments for ISPs and Plans of Care, including outcomes/action steps as ISP programs in Therap.
  • Generate monthly reviews and forward to ISCs.
  • Respond to S-Comms within 24 hours (next business day). OTHER FUNCTIONS:

  • Exhibits behaviors and best practices that are consistent with the vision and values of SSMS.
  • Practices safe work habits to eliminate and control potential safety and health hazards and to maintain a safe work environment. Attends all safety training as scheduled.
  • Work as part of the team to ensure that SSMS Quality Management principles (Plan, Measure, Assess, and Improve) are practiced and achieved.
  • Operates SSMS and personal transportation in a safe and healthy manner.
  • Performs other job related duties as may be assigned by designated and/or authorized staff. This job description does not list all the duties of your job. You may be asked by Supervisors, Managers or designated and/or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. SSMS reserves the right to revise this job description at any time. The job description is not a contract for employment and either you or SSMS may terminate employment at any time, for any reason.


    Must have a high school diploma or equivalent. College attendance is a plus . click apply for full job details

Keywords: Support Solutions of the Mid South, Jackson , Program Manager, Executive , Jackson, Tennessee

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