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Area Retail Store Manager

Company: Live Mobile LLC
Location: Jackson
Posted on: November 12, 2021

Job Description:

Job Description
The Area Retail Store Manager (ARSM) is responsible for overseeing retail locations and supervising Retail Store Managers of Live Mobile. These responsibilities include driving sales metrics, executing operational initiatives, controlling expenses, handling personnel issues, implementing merchandising initiatives and applying Live Mobile policies in their area. The ARSM is responsible for ensuring the highest level of customer service throughout their stores by constantly improving the capability of their team. A ARSM is a role model, leader, solves problems, makes informed decisions and leads the workforce wisely in order to achieve maximum results. The ARSM must demonstrate strong leadership skills and develop, implement and manage programs and processes at the highest level.

  • Demonstrate to store personnel how to achieve and exceed sales targets.
  • Assist with keeping district up to date on industry, AT&T and Live Mobile changes.
  • Coordinate sales promotion activities while overseeing preparation of merchandise placement and displays.
  • Help solve problems that affect the stores' service, efficiency, and productivity.
  • Conducts one-on-one monthly performance reviews with all employees to identify training and development needs.
  • Ensure sales performance accountability within district through coaching, development, and documentation.
    • Communicate Live Mobile promotions, operational changes and overall goals with district team.
    • Coach team on day-to-day procedures and role accountabilities.
    • Complete monthly inventory counts with Store Managers to ensure inventory compliance at each location.
    • Review accurate and timely completion of all operational checklists done by district personnel.
    • Assist Loss Prevention Department with any potential discrepancies, as needed.
    • Remain aware and current on all performance markers within the district.
    • Monitor schedules and check for proper scheduling level to meet customer service and sales goals.
      Personnel Management
      • Perform required audits to oversee compliance of district personnel with established Live Mobile policies and standards, such as safekeeping of Live Mobile assets, personnel practices, security, sales and record-keeping procedures.
      • Drive sales performance; meeting individual, store and district sales goals through coaching, training, continually developing a sales team, monitoring and reviewing sales team progress.
      • Assist in the recruitment and hiring of qualified Retail Store Managers, Assistant Store Managers, and Retail Sales Consultants to meet the area's needs.
      • Make and administer necessary disciplinary decisions in conjunction with Human Resources.
      • Conduct orientation with all new hires including I9 verification.
      • Coordinate new store openings and/or closing of existing locations.
        Communications & Public Relations
        • Serve as a representative of AT&T and Live Mobile.
        • Maintain an open line of communication with all personnel and leadership.
        • Report potential problems and offer solutions to perceived shortcomings in any Live Mobile system, practice or policy.
        • Have and communicate a sense of pride with Live Mobile.
        • Actively promote Live Mobile and AT&T outside of the workplace for the purpose of driving sales.
        • Safeguard codes, passwords, and proprietary Live Mobile assets.
          Other Duties and Responsibilities
          • Contribute to a respectful and professional work environment.
          • Follow the intent and the letter of Company policies and procedures as outlined in the Handbook and/or communicated by Live Mobile management.
          • Remain aware of all changes within the wireless industry.
          • Maintain an energetic and positive "I can help you with that" attitude.
          • Perform other work-related tasks, as assigned by management.

Keywords: Live Mobile LLC, Jackson , Area Retail Store Manager, Executive , Jackson, Tennessee

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