Director of Continuous Improvement

Company: West Tennessee Healthcare
Location: Jackson
Posted on: April 8, 2021

Job Description:

This position will collaborate with leaders at all levels, i.e., the Board of Trustees, executive, management, medical staff, and service line directors in planning, promoting, and conducting hospital-wide quality assessment and performance improvement activities across all strategic priorities, facilities, and business units. Under the general supervision of the Executive Director of Quality & Safety, this position is a system-wide position with responsibility for the development, planning, and execution of an enterprise-wide performance improvement strategy for improving performance in strategic focus areas with an emphasis on improving clinical quality and patient safety. This position works in close collaboration with the System Executive Director of Quality and Safety and the Chief Medical Officers, or other key physician leaders in all matters affecting clinical quality and safety. Provides system leadership in the development, planning, and execution of a unified approach to enterprise excellence through a proven continuous performance improvement philosophy. Develops a system continuous performance improvement training strategy and plan while collaborating with leadership to ensure strategic enterprise alignment as a cornerstone of the organizational management model. Acts as a key driver of change within the system and at the individual facility/business unit level while supporting leadership/cross-functional decisions; challenges existing approaches and performance. Partners with all levels of leadership to facilitate and identify improvement projects based on strategic goals and objectives while focusing on efficacy (best practice) and effectiveness (desired results) of clinical quality and patient safety processes and outcomes. Focus on/prioritizes a continuous performance improvement strategy that creates engaged problem solvers at all levels of the organization. Able to coach and mentor leaders and projects toward continuous improvement. Ability to replicate best practices sell the organization on the change associated with the proposals. Ownership for simplification of continuous improvement methodology and applications for implementation. Drives standardization of process to promote a philosophy and culture of operational and clinical excellence. Performs related responsibilities as required or directed. EDUCATION: Masters Degree in Business, Organization Development, Healthcare Administration, Public Health, Nursing or related field. Baccalaureate Degree in the above areas from an accredited college or university with extensive experience exceeding the minimum requirements outlined below in the experience section may be considered. LICENSURE, REGISTRATION, CERTIFICATION: Certifications in Project Management, Lean, Six Sigma a plus. EXPERIENCE: Five years of leadership experience in a complex healthcare system leading continuous improvement/process improvement-based transformations. Knowledge and experience within a principle-based management system/model such as the Shingo Model or Toyota Production System (TPS) a plus. Specific experience desired in the following areas: a. Aligning and deploying strategy at all levels of the organizational structure, i.e., executive leadership, middle management, and front line staff, as part of a management model philosophy (i.e. Hoshin Kanri, Strategic, and Tactical A3 processes) b. Training all levels of the organization in the use of applied process improvement principles. c. Implementation of a continuous improvement strategy for creating front-line problem solvers utilizing performance improvement tools, i.e. value stream mapping, kaizen, 5S, A-3 thinking and problem-solving, visual management. d. Demonstrate expertise in change management within complex organizations. Requisition ID: 2021-43281 Shift: Days Street: 620 Skyline Drive Post End Date: 3/26/2021 *F-Location Name w/o External ID: Jackson Madison County General Hospital *F-Location Name w/o External ID: Quality Plus

Keywords: West Tennessee Healthcare, Jackson , Director of Continuous Improvement, Executive , Jackson, Tennessee