Director of Continuous Improvement
Company: West Tennessee Healthcare
Location: Jackson
Posted on: April 8, 2021
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Job Description:
This position will collaborate with leaders at all levels, i.e.,
the Board of Trustees, executive, management, medical staff, and
service line directors in planning, promoting, and conducting
hospital-wide quality assessment and performance improvement
activities across all strategic priorities, facilities, and
business units. Under the general supervision of the Executive
Director of Quality & Safety, this position is a system-wide
position with responsibility for the development, planning, and
execution of an enterprise-wide performance improvement strategy
for improving performance in strategic focus areas with an emphasis
on improving clinical quality and patient safety. This position
works in close collaboration with the System Executive Director of
Quality and Safety and the Chief Medical Officers, or other key
physician leaders in all matters affecting clinical quality and
safety. Provides system leadership in the development, planning,
and execution of a unified approach to enterprise excellence
through a proven continuous performance improvement philosophy.
Develops a system continuous performance improvement training
strategy and plan while collaborating with leadership to ensure
strategic enterprise alignment as a cornerstone of the
organizational management model. Acts as a key driver of change
within the system and at the individual facility/business unit
level while supporting leadership/cross-functional decisions;
challenges existing approaches and performance. Partners with all
levels of leadership to facilitate and identify improvement
projects based on strategic goals and objectives while focusing on
efficacy (best practice) and effectiveness (desired results) of
clinical quality and patient safety processes and outcomes. Focus
on/prioritizes a continuous performance improvement strategy that
creates engaged problem solvers at all levels of the organization.
Able to coach and mentor leaders and projects toward continuous
improvement. Ability to replicate best practices sell the
organization on the change associated with the proposals. Ownership
for simplification of continuous improvement methodology and
applications for implementation. Drives standardization of process
to promote a philosophy and culture of operational and clinical
excellence. Performs related responsibilities as required or
directed. EDUCATION: Masters Degree in Business, Organization
Development, Healthcare Administration, Public Health, Nursing or
related field. Baccalaureate Degree in the above areas from an
accredited college or university with extensive experience
exceeding the minimum requirements outlined below in the experience
section may be considered. LICENSURE, REGISTRATION, CERTIFICATION:
Certifications in Project Management, Lean, Six Sigma a plus.
EXPERIENCE: Five years of leadership experience in a complex
healthcare system leading continuous improvement/process
improvement-based transformations. Knowledge and experience within
a principle-based management system/model such as the Shingo Model
or Toyota Production System (TPS) a plus. Specific experience
desired in the following areas: a. Aligning and deploying strategy
at all levels of the organizational structure, i.e., executive
leadership, middle management, and front line staff, as part of a
management model philosophy (i.e. Hoshin Kanri, Strategic, and
Tactical A3 processes) b. Training all levels of the organization
in the use of applied process improvement principles. c.
Implementation of a continuous improvement strategy for creating
front-line problem solvers utilizing performance improvement tools,
i.e. value stream mapping, kaizen, 5S, A-3 thinking and
problem-solving, visual management. d. Demonstrate expertise in
change management within complex organizations. Requisition ID:
2021-43281 Shift: Days Street: 620 Skyline Drive Post End Date:
3/26/2021 *F-Location Name w/o External ID: Jackson Madison County
General Hospital *F-Location Name w/o External ID: Quality Plus
Keywords: West Tennessee Healthcare, Jackson , Director of Continuous Improvement, Executive , Jackson, Tennessee
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